Medical Discalimer

EMERGENCY MEDICAL NOTICE

THIS WEBSITE, QUIZ, AND OUR PRODUCTS ARE NOT INTENDED FOR USE IN MEDICAL EMERGENCIES.

If you are experiencing a medical emergency, severe acute pain, or suspect a serious health condition, immediately contact emergency medical services (call 000 in Australia, 111 in New Zealand, or your local emergency number) or go to the nearest hospital emergency room. Do not rely on this website or our products for urgent medical treatment.

1. Educational & Informational Purposes Only

This website, our interactive quizzes, quiz results, automated recommendations, blog content, social media channels, and email or SMS communications (collectively, "Content") are provided strictly for general educational, informational, and wellness purposes. The Content reflects general principles of personal comfort and relaxation and is not tailored to diagnose, treat, or manage specific clinical health conditions.

2. Not Medical Advice & No Practitioner Relationship

Nothing contained on our site, within our quiz funnels, or in product documentation constitutes medical advice, physiotherapy advice, or clinical diagnosis.

  • Browsing our website, taking an interactive quiz, receiving automated product recommendations, or purchasing Soothii products does not create a doctor-patient, practitioner-patient, or confidential therapeutic relationship between you and Soothii (ABN 63 430 940 617).

  • The information provided should never be used as a substitute for professional medical advice, evaluation, diagnosis, or treatment by a qualified general practitioner, physiotherapist, or other allied health professional.

3. Product Purpose & Intended Use

Soothii wheat bags and thermal care products are natural wellness goods designed strictly for comfort, warming/cooling, and the temporary relief of minor muscular aches, tension, and everyday stress.

  • Non-Diagnostic Tool: Soothii products are not therapeutic medical devices and are not intended to diagnose, treat, cure, or prevent any medical disease, chronic pain syndrome, or physiological condition.

  • Temporary Relief: Any reference to "stress relief," "tension relief," or "pain relief" refers exclusively to non-clinical, temporary relaxation and minor muscular comfort achieved through heat or cold therapy.

4. Critical Thermal Safety & Health Warnings

Direct application of heat or cold to the body carries inherent risk. You must exercise caution and consult a medical practitioner before using Soothii wheat bags if any of the following apply to you:

  • Reduced Temperature Sensitivity: Individuals with diabetes, peripheral neuropathy, spinal injuries, nerve damage, or conditions that impair skin sensation or circulation must consult a doctor before using heat therapy, as the risk of thermal burns without feeling pain is high.

  • Pregnancy: Pregnant women should consult their obstetrician or healthcare provider prior to applying heat therapy, particularly around the abdomen, lower back, or pelvis.

  • Sensitive Skin & Open Wounds: Do not apply heated wheat bags to open wounds, inflamed or swollen skin, eczema, severe rashes, or areas with acute bruising or bleeding without medical guidance.

  • Circulatory & Heart Conditions: Individuals with deep vein thrombosis (DVT), severe vascular disease, or cardiovascular issues should seek medical clearance before applying sustained heat.

5. Duty to Consult a Qualified Healthcare Provider

Always seek the advice of your physician or another qualified health provider with any questions you may have regarding a medical condition, chronic pain, or before starting any new wellness routine or heat therapy program. Never disregard professional medical advice or delay seeking it because of something you have read on this website, in a quiz result, or within our promotional materials.

6. Proper Use, Misuse & Assumption of Risk

  • Strict Compliance with Instructions: You agree to strictly follow all heating, cooling, and safety guidelines provided on product labels, packaging inserts, and website instructions. Overheating a wheat bag in a microwave poses severe risks of fabric scorching, thermal burns, or fire.

  • User Responsibility: You acknowledge and agree that your decision to participate in interactive quizzes, act on general wellness recommendations, or apply heat/cold products is done entirely at your own risk. Soothii assumes no liability for adverse reactions, burns, or injuries resulting from improper heating, user negligence, failure to adhere to supplied warnings, or reliance on information provided as a substitute for medical care.